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保安管理的“厉兵秣马”策略的使用
来源:http://www.zhongtebao.net  点击次数:528    发布时间:2018-07-04

当挑好兵、选好将之后,就要想尽办法将他们稳住,将他们尽快地融为一个整体,将他们打造成一支能打胜仗的“保安队”。
When the soldiers are selected and selected, they should try their best to keep them stable and melt them into a whole as soon as possible, and make them a "security team" that can win the battle.
作为一名管理者,管理的重心是用人和管人。作为一名保安大队的大队长,我认为,只有先学会很好地欣赏队员,才能拉近与队员的距离,赢得队员的拥护与支持,才能形成一个遵章守纪、团结协作、积极进取的集体,也才能够达到管人与用人的目的。
As a manager, the focus of management is to use people and manage people. As the captain of a security team, I think that only by learning to appreciate the players well first, can we close the distance with the players, win the support and support of the players, so as to form a group of compliance, unity and cooperation, and to achieve the purpose of managing people and employing people.
对于一支保安队来说,队伍中新成分多,稳定性差,队员的个人素质也参差不齐,人员结构也比较复杂。就我们队伍而言,新队员大多来自农村,有着年轻人的朝气和活力,但社会经验和自我免疫力普遍不高,对社会上形形色色的诱惑充满了好奇。这时候,要是方式得当,引导及时,可能会收到事半功倍的效果。反之,若放任自流,不加引导,可能会难于管理,甚至使他们走上歧途。因此,要想管理好这支队伍,首先必须先“暖心”,通过和队员们经常谈心,了解他们的心事和想法,适时加以引导,方能带领好他们,也才能最大限度地发挥他们的潜能。
For a security team, there are many new components, poor stability, uneven personal qualities and complicated personnel structure. As far as our team is concerned, the new players are mostly from the countryside, with the vigor and vitality of the young people, but the social experience and self immunity are generally not high, and are curious about the various kinds of temptation in the society. At this time, if the proper way and timely guidance, you may get twice the result with half the effort. On the contrary, if we allow ourselves to act without guidance, it may be difficult to manage and even lead them astray. Therefore, in order to manage the team, the first must be "warm" first, through the conversation with the members of the team, to understand their thoughts and ideas, to guide them in a timely manner, to lead them well, and to maximize their potential.

济南安保公司
每次新队员入伍时,我都会主动和他们聊天,了解其家庭背景、个人经历及对保安工作的看法,并以自己真实的工作经历为例,向他们解释这个行业的工作性质和目前的基本状况,讲解队里的文化生活和工作环境,让新队员带着一股热情加入到队伍中来。同时,我还长期坚持做好迎接新队员的四项工作:给队员家长打一个电话,让队员家长放心;带队员洗一次澡,贴近队员生活;带队员吃第一顿饭,让队员有家的温暖;陪队员站好第一班岗,让队员尽快适应工作环境。
Every time a new team member is in the army, I will take the initiative to chat with them, understand their family background, personal experience, and view of the security work, and take their real work experience as an example to explain the nature of the work and the basic conditions of the industry to explain the literary life and working environment in the team and bring the new players to the team. Join the team with a passion. At the same time, I also persisted in a long time to do a good job to meet the new team of four jobs: to give parents a phone call, let the members of the parents rest assured; take the players to wash a bath, close to the members of life; take the first meal, let the players have the warmth of the family; accompany the players to stand the first class, so that the players adapt to the working environment as soon as possible.
通过这些细致入微的举动,能够让新队员在开始保安生活的时候就对这里产生感情,为以后更好地为队里工作、为客户服务打下坚实的基础。年轻队员出门在外难免会想家,在日常生活中,我会留意很多细节,从很多看似很小的事情上让他们体会到保安队这个大家庭的温暖。每逢节假日,我都会到执勤点看望执勤队员,陪他们吃顿饭、聊会天;每逢队员生日,队里都会为他们准备一份精美的小礼物,让队员感受到班队大家庭的温暖;平时主动了解队员在家庭和工作等方面存在的疑惑和困难,及时帮助他们解决。其实这些看似简单的举手之劳,却能收到意想不到的效果。通过这些实实在在的举动,能够让新队员迅速进入角色,并尽快稳定下来。
Through these subtle actions, the new players will be able to create a strong foundation for their work and customer service in the future. Young players will be homesick outside the door. In everyday life, I will pay attention to a lot of details and make them feel the warmth of the security team from a lot of seemingly small things. Every holiday, I go to the duty station to visit the staff members, accompany them to eat meal, chat day, every team birthday, the team will prepare a beautiful small gift for them, let the team feel the warmth of the class family; usually to understand the players in the family and work, and other problems and difficulties, timely help. They solved it. In fact, these seemingly simple efforts, but can receive unexpected results. Through these practical actions, the new players can quickly enter the role and stabilize as soon as possible.
对于老队员的管理来说,既要做他们的“严师”,又要做他们的“益友”,要宽严相济。工作中要做队员的“严师”,坚持高标准、高要求,要求队员严格遵守相关法律法规和公司的各项规章制度,一丝不苟地完成客户交办的各项任务。日常工作中还要注意在岗位安排上争取队员的意见,在力所能及的范围内合理调配,尽量做到让队员满意。生活中要做队员的“益友”,要关心队员疾苦,尽力为队员“减负”。比如有的执勤点居住环境艰苦,我们就出面找客户协商解决;有的班组队员工作比较单调,我们就发动队员开展娱乐活动;对于有食堂的单位,我们主动与领导协商,解决队员就餐问题,队员们吃好了,工作起来也带劲。
For the management of veteran players, they should not only be their "strict teachers" but also their "good friends". In the work, we should do the "strict teacher", adhere to the high standards and high requirements, and require the players to strictly abide by the relevant laws and regulations and the rules and regulations of the company, and meticulously complete the tasks assigned by the customers. In daily work, we should also pay attention to the team members' opinions in the post arrangement, make reasonable deployment within the scope of their ability, and try to satisfy the players. To be a good friend in life, we should care about the hardships of the players and try our best to reduce the burden on the players. For example, some of the duty stations are difficult to live in the environment, we go out to find the customer to negotiate; some team members work relatively monotonous, we start the players to carry out entertainment activities; for the unit with canteen, we actively negotiate with the leadership to solve the problem of the members of the meal, the players eat well, work also strenuous.
在岗培训方面,我们结合大队实际,取消了统一的队别学习方式和训练模式,因地制宜,在确保完成培训科目的前提下,由各岗点根据自身实际安排培训时间,大队负责定期检查培训效果。这样一来,基层岗点在时间安排和内容选择上更加灵活,队员们也更加容易接受。通过学习公司的各项规章制度和相关杂志中的优秀保安员的典型事迹,逐步培养他们爱岗敬业和甘于奉献的精神。通过日常的业务训练,提高了队员们的业务技能,使他们掌握了日常工作中的动作要领和易发事件的处理方法。此外,我们为每个新队员都建有个人小档案,用来记录他们的工作过程,并定期给队员家长汇报队员的表现和成绩。
In the field of training, we have combined the actual team, cancelled the unified team learning mode and training mode, according to local conditions, under the premise of ensuring the completion of training subjects, the training time is arranged according to their own actual conditions, and the brigade is responsible for regular inspection of the training effect. As a result, the grass-roots posts are more flexible in terms of timing and content selection, and the players are more receptive. By learning the company's rules and regulations and the typical deeds of outstanding security guards in relevant magazines, we gradually develop their spirit of loving, caring and dedicated. Through daily business training, the players' professional skills have been improved, so that they can master the main points of action in daily work and the handling methods of easy events. In addition, we have a small file for each of the new players to record their working process and regularly report their performance and performance to their parents.
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