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保安员的“三重”角色
来源:http://www.zhongtebao.net  点击次数:536    发布时间:2017-12-25
  从现实的物业管理实践活动来看,物业管理保安的服务仅限于看看门、管管车、巡逻检查、搬搬东西等简单、粗放的体力工作,多数中小物业管理企业没有认识保安的形象是企业的第一形象,是品牌的第一表象,更没有深刻意识到保安员的“三重”角色,即热情周到的服务员、技术娴熟的消防员、机智勇敢的保安员。
  From the reality of the practice of property management, property management and security services only to look at the door, car, patrol inspection, pipe moving things simple and extensive physical work, the majority of small and medium-sized property management companies didn't realize the security image is the first image of the enterprise, is the first appearance of the brand, no more deeply aware of security the "three" role, namely attentive waiter, skilled firefighters, brave guard.
  热情周到的服务员。物业管理企业的保安员始终处在一线前沿,直接面对业主、住户,保安员每时每刻的言行举止、谈吐相貌、服务态度等都直接体现物业管理企业的整体形象、管理水平和服务意识。

  A warm and thoughtful waiter. The security guards in the property management enterprises are always at the forefront of the frontiers. Directly facing owners, occupants, security guards at all times, manners, conversation, appearance and service attitude directly reflect the overall image, management level and service consciousness of the property management enterprises.

  技术娴熟的消防员。物业管理企业的服务性质决定了对所管区域的消防安全工作负责,保安员又是消防管理工作的中坚力量,从日常的巡视、检查,到发现火险、扑救、灭火等,每一个环节保安队员都肩负着重要的职责。
  A skillful fireman. The nature of the service of property management companies decided responsible for fire safety work of the region, the security guard is the backbone of fire management work, from the daily inspection, inspection, fire, fire fighting, to find that every aspect of the security team shoulder important responsibilities.
  机智勇敢的保安员。物业管理企业的保安服务是维护物业管理区域内的公共秩序,并提供安全防范。因此,物业管理企业的保安员不同于其他行业、部门的保安,他们不仅要身体强健,更要服务意识强,头脑灵活、机智勇敢、临危不惧、乐于奉献。为了确保物业管理保安服务质量,物业管理企业在聘用保安员时要把好“三关”,即招聘关、考核关和培训关。

  A courageous security guard. The security service of the property management enterprise is to maintain the public order in the property management area and provide security precautions. Therefore, the property management enterprise security guard is different from other industries, the security department, they should not only physically, but also to the service consciousness is strong, clever, brave, courage, dedication. In order to ensure the security of service quality of property management, property management enterprises should be good at "three" hire security guards, the recruitment, assessment and training.

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