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安保人员的服务意识居然可以这样提高!
来源:http://www.zhongtebao.net  点击次数:605    发布时间:2018-01-04
  高质量的安保服务不仅代表着安保公司的形象,也是建设和谐社会的主要手段,还是广大人民群众安居乐业的重要保证。这就要求安保人员加强学习,熟知公司的管理制度,提高自己的业务水平,树立更高的服务意识。
  High quality security service not only represents the image of the security company, but also is the main means of building a harmonious society, as well as the important guarantee for the masses to live and work in peace and contentment. This requires the security personnel to strengthen their study, to know the management system of the company, to improve their business level and to establish a higher sense of service.
  首先要抓队伍训练
  First of all, we should grasp the training of the team
  通过不断的体能训练使我们的队伍有强健的体魄和英姿的外表,才能提升凝聚力和战斗力,才能给不法犯罪分子以强有力的震慑;其次一个合格的团队必须要有教育训练计划,而且必须常抓不懈、认真落实。
  Through continuous training to our team has a strong physique and heroic appearance, in order to enhance the cohesion and combat effectiveness, in order to give a strong deterrent to criminals; secondly, a qualified team must have a training plan, and must unremittingly, earnestly implement the.
  在分队长当中有个别人觉得教育枯燥,训练麻烦,给队员增加负担,觉得队员只要把班上好就可以了,这样的想法是错误的。如果没有了教育训练队员就缺少团队意识,他们就没有了全局意识和奉献精神,队伍就很涣散,干起工作来也就没有了责任心,这样一来对日常管理工作无形中就增加了难度,管理者就觉得队员不按制度办事,自由散漫,认为责任在队员,其实根本在领导。

  Among the sub teams, some people feel that education is boring, training is troublesome, and the burden on players is increased. It is wrong to think that players should be good at class. If there is no education training team is lack of awareness of the team, they have a global awareness and the spirit of dedication, team work is slack, there is no sense of responsibility, as a result of the daily management work virtually increases the difficulty, managers think players are not according to the law, free, think responsibility in the players, in fact in leadership.

  其次管理者们要狠下功夫
  Second, managers have to work hard
  每个行业都有每个行业的特点,我们安保的工作要求每天要跟不同的人打交道,这就要求分队长和班长平时多关注队员们,常常换位思考,以心换心,让大家感受到保安贴心的关怀。如帮助队员们提高形象和语言沟通,教育他们讲究个人卫生,要注意个人形象,上岗期间穿着制服必须干净整洁,精神饱满,文明执勤,语言规范。
  Each industry has the characteristics of each industry, we work every day to the security requirements of dealing with different people, which requires the captain and monitor usually pay more attention to the players, often empathy, heart to heart, let everyone feel intimate care security. If we help the members improve their image and language communication and educate them to pay attention to personal hygiene, we should pay attention to their personal image. They must be clean, neat, energetic, civilized and on duty.
  再者需奖惩分明,善用绩效激励
  Again, rewards and punishments are required and performance incentives are used
  日常工作中除了要不断落实各项规章制度,不定期不分昼夜抽查各受保单位的保安工作情况。也要善用绩效等激励手段,按月或者季考核,年底实行总考核兑现,不但能促使保安人员自觉遵守各项规章制度,认真做好各项保安工作,还能以激励手段让大家自觉提高服务意识。
  In daily work, in addition to the continuous implementation of the rules and regulations, unscheduled inspection of the security work of the various insured units. We should also make good use of performance incentives, monthly or quarterly assessment, and carry out the total assessment at the end of the year, which will not only enable security personnel to abide by the rules and regulations conscientiously, do a good job in security work, but also encourage people to consciously improve their service awareness.
  合理的激励手段能让员工认识到问题的重要性。一般员工服务意识越高,所取得的工作成果也越好,自然相应的薪资也高,所以提高自身服务意识也是利人利己的事。
  Reasonable incentives can make employees realize the importance of the problem. The higher the service consciousness of the general employees is, the better their work results are, and the corresponding salaries are high. Therefore, improving their sense of service is also a benefit to others.
  总之,要树立牢固的服务意识,要由领导以身作则付诸实践,这需要管理者和安保队员们共同的努力。
  In a word, a strong sense of service should be set up, and the leadership should be put into practice by leadership, which requires the joint efforts of the managers and the security members.

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